Questions and answers...
If you’ve got a question about Oakwood, chances are you’ll find the answer here. If not, contact us and we’ll do our best to help.
Q: What time does the park open and close?
A: Our normal opening times are 10am until 5pm. During our special After Dark event we are open from 10am until 10pm. Click here for more information.
Q: What are your prices?
A: Please click here for a price list.
Q: Do you allow dogs into the theme park?
A: While we don’t allow dogs, other than guide dogs, into the park, we do provide free holding kennels just outside the entrance tills. Kennels are available on a first come first served basis and you will be asked for a fully refundable £5 deposit. You can leave the park to check on your dog as often as you like. We recommend you bring a bed/blanket, a bowl and some water for your dog.
Q: What’s the weather like with you?
A: Because the weather changes from field to field in Pembrokeshire we are more than happy to give you an honest weather report. Please call 01834 861889 between 8.30am and 5pm.
Q: Are your rides affected by bad weather?
A: We occasionally have to close some of our rides due to high winds, thunder or lightning. If you are concerned rides may be closed please call 01834 861889 between 8.30am and 5pm to check.
Q: How do I get to you?
A: The easiest way to get door-to-door directions is to use the AA route planner. Oakwood is signposted on brown tourist information signs from the end of the M4 and throughout Pembrokeshire. Follow the M4 West until Junction 49 and take the A48 to Carmarthen. From here, head towards Fishguard and Haverfordwest. You will find us off the A40 eight miles before Haverfordwest.
Q: How long will it take to get to you?
A: Your journey time depends where you are travelling from! As a general guide we have listed below approximate travel times from some popular destinations:
| Bristol |
2 ½ hours |
| The Severn Crossing |
2 hours |
| Cardiff |
1 ¾ hours |
| Aberystwyth |
1 ½ hours |
| Swansea |
¾ hour |
| Cardigan |
¾ hour |
| Tenby |
20 minutes |
Q: Can I get to you on public transport?
A: Unfortunately, Oakwood is not situated on a public bus route although Haverfordwest and Narberth nearby both have train stations. We have an arrangement with a local taxi firm who you can call for a quote. There are also a limited number of bus services that run to Oakwood during the Summer months. Click here for details.
Q: Does a family ticket have to be two adults and two children?
A: No. All we ask is that everyone is a member of the same family and there must be at least two generations of a family in one group. For example, mum and her two children and their cousin would qualify for a family ticket but a brother and sister plus two of their friends would not.
Q: Do you offer discounts for large groups?
A: Yes we have a discounted price for groups over 20 people. Please click here for more information.
Q: Can I hire a wheelchair/buggy?
A: We have a number of non-motorised wheelchairs available for hire from our Whistlestop Shop for a refundable £10 deposit. If you would like to reserve a wheelchair for your visit please call 01834 891373 between 10am and 5pm. We also provide buggies for hire for a £10 deposit, £7 of which is refundable.
Q: Is there anywhere I can leave a bag during my visit?
A: Yes. We have a left luggage facility in the Whistlestop Shop. There is a small charge of £1.50 per item.
Q: Do I have to pay to park my car at your theme park?
A: Absolutely not! We provide plenty of free parking for our visitors.
Q: I’m bringing my baby. Where can I change nappies and warm bottles?
A: We have bottle warming facilities at The Restaurant and Acorn Tea Rooms. There are baby changing facilities in the toilets behind the Waterfall ride and the toilets in New Orleans next to the Brer Rabbit ride. The map you will be given at the entrance tills has these facilities clearly marked.
Q: Is there anywhere I can withdraw cash at your theme park? Do you accept credit/debit cards?
A: We have a cash machine in our Guest Relations building next to the Vertigo ride. We also accept all major credit/debit cards (with the exception of American Express) at the entrance tills and at most shops and restaurants.
Q: Will I get wet on any of your rides? Is there somewhere I can change my clothes?
A: We have three water rides so you could get very wet, especially on Hydro. You can bring a change of clothing and leave it in Left Luggage until you need it, then change in the changing rooms next to Hydro. Alternatively, you can dry your clothes in our coin-operated giant drying machine for just £1 a go.
Q: What should I wear to your theme park?
A: Our park is set in 80 acres of Pembrokeshire open countryside so flat footwear and all-weather gear is advisable. On some rides you may get wet or muddy so please don’t wear your favourite items of clothing. Make sure you dress for comfort.
Q: Can my children come to your park by themselves?
A: While we look after the safety and the general wellbeing of our visitors throughout the day, we cannot provide parental supervision. We do not recommend children visit the park unaccompanied.
Q: What time are the fireworks during your After Dark event?
A: The fireworks display is at 10pm every night and rounds off our outdoor show which starts at 9.45pm on the Outdoor Stage (next to Smuggler’s Snacks in the middle of the park).
Q: Is there a discount for your After Dark event?
A: During the Summer we are open from 10am until 10pm so when you buy a standard daytime ticket you can stay right through till the end. We also sell an After Dark discount ticket for those visitors wanting to come just for the evening. At just £10 per person for admission after 5.30pm it’s the perfect way to round off a day at the beach or have fun after work.
Q: Why is there a charge for Vertigo?
A: We have to charge for Vertigo because we can only fly a limited number of visitors each day. If we increased the admission charge to include Vertigo we would not be able to satisfy demand for the ride and visitors would leave disappointed.
Q: Do I need to book Vertigo in advance?
A: It is advisable to book Vertigo in advance as we can only fly a certain number of people each day. Please ring 01834 891373 between 10am and 5pm.
Q: Do I have to pay even if I don’t want to go on the big rides?
A: Oakwood charges an admission fee to the park rather than a wristband/pay per ride system. However, there are plenty of gentle family rides if you don’t like white knuckle rides and lots of viewing places to watch your family and friends enjoying themselves.
Q: Can I book tickets online?
A: Yes you can book up to three days before you wish to visit - and save 15%. Please use our new online booking system. If you are a large group please call 01834 861889 between 8.30am and 5pm and we will deal with your booking personally and send you a group booking pack.
Q: Are there places to eat?
A: There are plenty of eating places at the park to cater for all tastes. Please click here to see what’s on offer.
Q: My leg/arm is in plaster. Can I still use your rides?
A: Visitors in casts are still able to use the majority of rides and attractions providing they can sit comfortably in the ride, all restraints are fitted properly and they can hold onto the lap bar/restraint system in place. Please note that some rides have over the shoulder restraints and require visitors to be able to bend their elbows and knees. Please also note there is a risk of chipping or knocking casts on some of our white knuckle rides. We also recommend that water rides are avoided as your cast may get wet.
Q: Do you have first aid facilties on site?
A: We have a designated first aid area with a qualified first aider on site at all times. First aid is located next to Lost Kingdom in the KidzWorld area of the park. From time to time the first aid officer may be called out to deal with incidents around the park. However, they can always be contacted by radio through Guest Relations and Reception. Please note we can’t dispense medication but we do sell paracetamol in the Whistlestop Shop.
Q: How long are your queues?
A: We don’t have long queues at Oakwood and even during our busiest times you will not normally have to queue for longer than an hour, even for our most popular rides.
Q: How do I reclaim an item of lost property?
A: All lost property is handed into our Guest Relations department. Please check there before you leave the park to see if your item has been found. If you need to check after your visit then please call 01834 891373 between 10am and 5pm and ask to be put through to lost property.
Q: Is there a meeting point for lost children?
A: Yes and one for lost parents too! If you become separated from your group please report to Guest Relations next to Vertigo. Before your visit make sure everyone in your party knows to go to Guest Relations if they lose you.
Q: I’m disabled. Can I still visit your park?
A: We welcome disabled visitors. Please click here for more information.
Q: What is there for young children?
A: There are eight rides with minimum height restrictions. Please click here for details. All other rides and attractions are suitable for the whole family. We even have a designated area in the park for small children in KidzWorld with a maximum height restriction of 1.3m. Please note some rides require smaller children to be accompanied by an adult.
Q: When are you busy with school visits?
A: We have a large amount of school trips from 9th to 20th July 2007 and you may prefer to avoid these times for a quieter day out.
Q: Can I get a good mobile signal at the park?
A: Due to the park’s rural location mobile coverage is patchy in some areas. However, there is a public pay phone located at the entrance tills.
Q: Can I buy gift vouchers for Oakwood?
A: You can and we'll even send them in a nice Oakwood gift card! Call 01834 861889 between 8.30am and 5pm.
Q: Are there any restrictions on rides during quiet times?
A: During quiet times Hydro opens at 2pm and some rides operate on a rotational basis.
|
